Frequently Asked Questions

Find answers to common questions about our products and services

  • Simply add items to your cart and follow the checkout process. You’ll receive an email confirmation once your order is complete.

  • We accept major credit/debit cards and other payment methods supported by Stripe.

  • Orders are processed within 2 business days. Delivery typically takes 14–18 business days due to shipping, customs, and regulatory checks.

  • Yes. Once your order ships, you will receive a tracking number via email to monitor its progress.

  • Refunds are only considered for legitimate issues, and you must notify us within 7 days of receiving the product. Products must be in original, sealed packaging. Requests outside this window or without a valid reason cannot be refunded.

  • Changes or cancellations must be requested before your order is processed. Contact us as soon as possible if you need to modify an order.